Return policy

Return Policy

Return terms Buyer's remorse

Within fourteen (14) days upon receipt of the artwork, you have to inform us by email at info@curatedartwork.dom about the return.
In your email provide us the reason of the return and your order number.
You have to return the artwork in its original condition.
Upon receipt of the artwork keep the packaging material in case of a return.
If you have disposed of the packaging, you have to buy yourself identical packaging material and please read our" packaging instruction" for the return.
Curatedartwork will provide you the information where and how to return, like shipping address.
You have three (3) days from the day you contacted us to ship out  the artwork. 
If you do not notify us of your intent to return the work within 14 days upon receipt of the artwork or you do not ship out the artwork within three (3) days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
Before shipment, take a picture of the shipping label email this to us with the shipping tracking number to complete the return process.
Be certain to select "Delivery Duty Paid" (DDP) when creating a shipping label. You are required to pay all fees (DDP) including taxes and custom costs when returning an artwork.
Once the piece safely reaches us we will process your return and the amount owed to you will be refunded to your original source of payment within 14 business days of your artwork return. We cannot reimburse you for relevant shipping and handling costs nor custom duties paid on delivery of the artwork.
when the returned artwork is received in its original, undamaged condition, Curatedartwork will process the refund, within 14 (fourteen) business days of your artwork return, to the original source of payment, in the same currency and using the same exchange rate as your original order. We cannot reimburse you for shipping costs and international customs fees, taxes, if any.
Curatedartwork is not responsible for undelivered or damaged returns by the purchaser to the artist.

Return terms for damaged artwork or if the artwork does not comply (like information on dimensions or medium use)

Upon receipt of the artwork and latest within two (2) days of your artwork delivery date, you have to inform us on your intention to return the artwork and send us an email info@curatedartwork.com
In your email provide us the following information: 1) the order number 2) reason of return 2) add pictures in case of a damaged artwork 3) describe in detail why you think the information regarding the artwork on de platform does not comply (like dimensions or medium use).
Curatedartwork is not responsible for the color accuracy of any original artwork, digital artworks or printed artworks displayed on the platform. Please note images of the artworks on the platform are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual artwork sold.
Curatedartwork will provide you the shipping address for the return.
Upon receipt of the artwork keep the packaging material in case of a return.
You have to follow the" packaging instruction" for the return.
You have three (3) days from the day you contacted us to ship out  the artwork. 
If you do not notify us about the reason of the return in case of a damaged artwork or if the information on the artwork was insufficient or incorrect ,within two (2) days upon receipt of the artwork, or if you do not ship out the artwork within three (3 )days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
Before shipment, take a picture of the shipping label email this to us with the shipping tracking number to complete the return process.
Be certain to select "Delivery Duty Paid" (DDP) when creating a shipping label. You are required to pay all fees (DDP) including taxes and custom costs if applicable in your country when returning an artwork.
Once the piece reaches us we will process your return and the amount owed to you will be refunded to your original source of payment within 14 business days of your artwork return.
Take note that we cannot discount or reimburse you for taxes or custom duties fees paid on receipt of the artwork.

How to package and ship a return

Repackage the artwork using the original packaging materials used by the artist. If you've already disposed of the original packaging, you'll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please read our "packaging instruction and shipping label" for return" on how to safely package an artwork for shipment.

Packaging instruction for a return and shipping label

Wrap the painting in glassine paper or acid-free, archival tissue paper. Note that any material that comes into contact with the surface of the work should be archival quality. We advise that you avoid touching the painting's surface with bare hands by wearing gloves or placing acid-free tissue paper between the work and your fingers when handling.
Take four square pieces of glassine paper or acid-free tissue paper and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the painting.
Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) the same size or slightly larger than the painting for a firm backing. 
To protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter and cause damage.
Wrap the entire work with two layers of bubble wrap for a protective padding. Wrap it as you would wrap a gift, using tape to secure it is shut.
Place cardboard corner protectors on the corners of the wrapped artwork.
Place the wrapped artwork between 2 pieces of foam board or two-ply cardboard, forming a "sandwich."  Also, the borders of the foam board sheets should extend 2-3 inches beyond  all edges of the bubble-wrapped artwork. Use packing tape to bind the foam board sandwich together. Be certain the sides are taped down firmly to ensure that the artwork doesn't shift around within.
Take care not to apply too much pressure to the surface of your artwork. Doing so could create indentations on the stretched canvas.
Place the foam board-covered painting into a cardboard box with approximately three inches of space on all sides. Fill the empty space with enough bubble wrap or wadded/shredded white paper to ensure that the artwork doesn't shift during transit.
Use the H-taping method to seal the box. The H-taping method involves using long strips of packing tape to completely seal the opening flaps of the box. Use one long strip of tape over the horizontal opening between the two flaps, and two strips over the vertical sides of the flaps-forming an "H." Apply additional vertical strips of tape as needed across the sealed flaps for added reinforcement. Illustrations of this method are provided by different sources online. Just type "H-taping method" into the Google search box.
Affix the shipping label to the package and put clear tape over the label so it doesn't get removed during shipment. Using a felt tip pen, write "FRAGILE" in large capital letters on the box, or use ready-made "FRAGILE" labels.
Make a picture of the shipping label and email this to: info@curatedartwork.com